Within seconds of your alarm triggering, our monitoring center receives your signal. A live operator attempts to verify the event, contacts your emergency contacts if needed, and dispatches police, fire, or medical — whether you respond or not.
The Timeline
| Time | What Happens |
|---|---|
| 0-30 sec | Alarm signal received at TMC monitoring center |
| 30-60 sec | Operator reviews alarm type and account details |
| 1-2 min | Operator attempts to call your primary number |
| 2-3 min | If no answer or wrong passcode, emergency contacts called |
| 3-5 min | If unverified, appropriate emergency services dispatched |
What the Operator Sees
- Your account and property information
- Which sensor triggered (door, motion, smoke, etc.)
- Your verification passcode
- Your emergency contact list in order
- Any special instructions you have provided
How to Cancel a False Alarm
If you triggered your alarm accidentally, answer the operator's call and provide your verbal passcode. The operator will cancel the dispatch.
What If It Is a Real Emergency?
The operator dispatches the appropriate service immediately. You do not need to do anything — focus on staying safe while responders are already on their way.
Professional Monitoring — Under 30-Second Response
Start your monitoring plan today.
☎ Call 1-866-247-4999