HOA & Property Management
Why Choose TMC For Your HOA Alarm Monitoring
Whether you live 5 miles away or 25,000 miles away, you are always connected to our monitoring facility. Wholesale rates, live trained operators, and a perfected switchover process built for communities.
Signal Response
Operators 24/7
Customers Served
Specialists
With TMC You Are ALWAYS Connected
Whether you live 5 miles away or 25,000 miles away, you are always connected to our monitoring facility through your phone line. Trust that our live, fully trained operators will be there for you no matter what your emergency.
So sleep tight — we are on the job 24 hours per day, 7 days per week, 365 days per year.
What We Can Do For Your Association
TMC delivers comprehensive benefits designed specifically for HOAs and gated communities — from significant cost savings to seamless transitions and ongoing dedicated support.
Massive Annual Savings
Save your Association tens of thousands of dollars each and every year, depending on the number of residents in your community. Savings grow and compound over time.
Volume-Based Pricing
TMC is able to present wholesale rates due to the volume of residents associated with gated communities — passing every dollar of savings directly to your HOA.
Redirect Association Funds
Alarm monitoring savings allow your HOA to allocate freed-up funds toward other Association projects and community improvements that truly matter to your residents.
Seamless Transition
We guarantee no disruption to your community residents during the transitional period, with up to 6 months of free monitoring to prevent any overlap in billing.
Complete Communication Management
TMC takes full responsibility for preparing and mailing transitional letters and scheduling each resident's appointment — no burden on the Board or property manager.
Dedicated Support Team
We assign a team of technicians and customer service representatives dedicated exclusively to your community's residents — for every inquiry, every time.
We Have Perfected the HOA Switchover Process
Upon termination with your current provider and Board acceptance of our monitoring proposal, TMC's dedicated team executes a proven 7-step process to ensure a smooth, zero-disruption transition for every resident.
Free Monitoring Period
TMC awards your HOA up to 6 months of free alarm monitoring to ensure your HOA is not paying two providers simultaneously during the switchover process.
Dedicated Team Assignment
TMC assigns a Customer Service and Technical Team dedicated exclusively to your association for the duration of the transition and beyond.
Board Information Collection
The Board provides TMC with a complete list of residents including full addresses and phone numbers, along with a copy of their official letterhead.
Detailed Resident Communication
Your assigned Customer Service Team prepares and mails a detailed letter to all HOA residents in preparation for their individual switchover appointment.
Personal Appointment Scheduling
Mirella, Sales Manager, along with your assigned Customer Service Team will personally answer all calls and schedule every individual resident appointment for switchover.
Progress Tracking & Board Reporting
TMC maintains an up-to-date spreadsheet for your HOA detailing switchover appointment booking and completion dates. This is emailed to the Board every Friday during the switchover period and is available on demand after completion.
Ongoing Personal Support
Your dedicated Customer Service Team personally handles all customer service inquiries and issues moving forward — residents always have a direct, knowledgeable point of contact.
About The Monitoring Center
A track record built over 25+ years — independent, innovative, and entirely focused on residential and HOA alarm monitoring.
Presently serve close to 15,000 customers across California and Florida
Satellite branches situated across California and Florida service areas
Considered innovators — the first company to separate alarm system cost from monitoring cost
All TMC customers acquired through inbound sales and word-of-mouth referrals
Specialists in residential and Association alarm monitoring and alarm service
Our Service Executives have over 200+ combined years of background in the security industry
Frequently Asked Questions
How fast does TMC respond to an alarm signal?
Your alarm signal is received by our monitoring facility within 20–30 seconds. Our trained professionals immediately commence the TMC Protection Process on your behalf.
Are there live operators or is it automated?
Live, fully trained operators are on duty 24 hours per day, 7 days per week, 365 days per year. There are no automated systems handling your emergencies.
How long has TMC been in business?
TMC has been in continuous operation since 1998 — over 25 years — and has never been bought or sold. We own and operate our own state-of-the-art monitoring facility.
What makes TMC different from other alarm companies?
TMC provides North American-based support with highly qualified service agents who take pride in servicing each customer individually. We don't treat residents as account numbers — every interaction is personal, attentive, and handled by someone who genuinely knows your community.
How long does the HOA switchover take?
The switchover timeline varies by community size. TMC provides up to 6 months of free monitoring during the transition and manages every step — from resident letters to individual appointment scheduling — so the Board's involvement is minimal.
Can residents contact TMC directly during and after switchover?
Yes. Your dedicated Customer Service Team personally handles all resident inquiries during and after the switchover — residents always have a direct, knowledgeable point of contact, not a generic call center queue.