Privacy Policy

Last updated: October 14, 2026

The Monitoring Center (“TMC,” “we,” “us”) provides alarm monitoring and related security services in Florida and California. This policy explains what information we collect, how we use it, and your choices. It applies to our website, our customer apps, our monitoring center, and the services we provide to you.

Information We Collect

• Contact details: name, service address, phone numbers, email address.
• Account and service details: equipment, alarm events, service history, emergency contacts and passcodes you provide.
• Recordings of calls and messages with our monitoring center, for verification, dispatch, quality and record-keeping.
• Billing information: payment method and transaction history. Card details are processed by our payment provider; we do not store full card numbers on our own systems.
• Information you submit through our website, such as quote requests, customer support and vacation-notice forms, referral program submissions, webchat conversations, and career inquiries.
• Website and app usage information, such as IP address, device type, browser, pages visited, and referring site.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep the site working, measure traffic, and understand how visitors use our pages. We use Google Tag Manager and Google Analytics for site analytics, Google reCAPTCHA to protect our forms from automated abuse, and a Podium webchat widget so you can message us from the site. These providers may set their own cookies and collect usage data under their own privacy policies. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service. You can control cookies through your browser settings; disabling them may affect some site features.

How We Use It

To provide and monitor your security services, verify alarms and dispatch emergency responders, schedule and perform service, bill and collect payment, communicate with you about your account, and comply with law. We also use information to respond to your inquiries and quote requests, improve our website and services, prevent fraud and abuse, and protect the safety of our customers, staff, and emergency responders.

Text Messages (SMS)

How We Share Information

We do not sell your personal information. We share it only as needed to provide our services:

• with emergency responders and the contacts you designate;
• with our monitoring software, communication, payment, messaging and cloud service providers;
• with guard or response providers you have chosen;
• with collection agencies for unpaid balances;
• and as required by law, including to respond to lawful requests from law enforcement, courts, or regulators, or to protect the rights, property, or safety of TMC, our customers, or others.

Service providers who process information on our behalf are permitted to use it only to perform services for us. If TMC is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction and will remain subject to this policy.

Security

We use administrative, technical and physical safeguards, including encryption of passcodes and restricted staff access, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your alarm passcodes and verbal passwords confidential and let us know right away if you believe they have been compromised.

Retention

We keep information for as long as your account is active and as needed to meet legal, regulatory and record-keeping requirements. Alarm event history and monitoring center call recordings may be retained after your service ends where required by law, licensing rules, or to resolve disputes.

Your Choices

• Account information: You can review and update your contact details, emergency contacts, and passcodes at any time by calling 1-866-247-4999. Keeping this information current helps us respond correctly during an alarm.
• Text messages: Reply STOP to any TMC text message to opt out. Service, dispatch, and security-code messages necessary to operate your account may still be sent.
• Email: You may opt out of promotional email by using the unsubscribe link in the message or by contacting us. We will still send transactional and account-related messages.
• Cookies: You can manage cookies through your browser settings as described above.

California Residents

California residents may have rights under the California Consumer Privacy Act to know, correct or delete their personal information, to the extent that law applies to TMC. To make a request, contact us below. We will not discriminate against you for exercising these rights. We may need to verify your identity before responding, and you may designate an authorized agent to make a request on your behalf.

Children

Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. If we make material changes, we will notify active customers by email or written notice. Your continued use of our services after a change takes effect means you accept the updated policy.

Contact Us

For questions about this policy or to make a privacy request, please contact us:

See also our Terms & Conditions.