Existing Customer Support
Test Alarm System
Monthly testing guidelines & step-by-step instructions
How to Test My Alarm System
📅 Test Your System Monthly
TMC runs a full diagnostic test at install and/or switchover. However, due to phone line failures, lightning, power surges, VOIP changes, and cable phone line issues — we urge you to test your system every month.
There are many outside interruptions that can cause your normally reliable security system to become incapable of doing its job. Monthly testing ensures everything is communicating correctly with our monitoring station.
1
Call Our 24/7 Monitoring FacilityDial 1-866-247-4999 and select option/ext 31 to speak to a live operator.
2
Prepare Your CredentialsHave your ID number and password ready — this identifies you as the authorized user of your monitored premises.
3
Request Test ModeAdvise the operator you would like to test your alarm system.
4
System Taken OfflineThe operator will take your alarm system offline so that no emergency dispatching will occur during your testing period.
5
Secure All Entry PointsClose all doors and protected windows throughout the property.
6
Arm Your SystemArm your system and allow the exit delay time to expire fully.
7
Trigger the AlarmActivate your alarm by opening a door or window, pressing a panic button, or crossing the path of a motion sensor.
8
Let It SoundAllow your siren to sound for 30 to 60 seconds.
9
Disarm the SystemDisarm your system using your keypad and security code.
10
Call Back to VerifyDial 1-866-247-4999 and select option 5 to speak to a live operator.
11
Verify Your IdentityHave your ID number and password ready again to confirm your authorization.
12
Request Test ResultsAdvise the operator you are calling to check your test results.
13
Review CommunicationThe operator will describe the alarm signals received by our Monitoring Station during your test.
14
Return to ServiceAsk the operator to take your system off test to put your alarm back online and monitoring live.
15
Testing Complete ✅Your system has been successfully tested. Repeat monthly for ongoing peace of mind.
🔧 If Your Test Fails
If your alarm system did NOT communicate to our monitoring facility, our operator will connect you to our Service Department for assistance. Available Mon–Fri 8:00am–8:00pm EST and Saturdays 9:00am–5:00pm EST. Call 1-866-247-4999 option 3.
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