Existing Customer Support
Vacation Request & Notice
Keep your home protected and your contacts updated while you're away
Vacation Request & Notice
Going on vacation? Please advise us of your departure and return dates and the list of people you would like us to contact while you are away — including at which point you would like the authorities dispatched.
Departure Date
Return Date
Contact List
Dispatch Instructions
🔐 Important Security Information
If adding someone that is not currently on your contact list, please also provide us with an over-the-phone password for them in case of an emergency. This ensures only authorized individuals can receive information about your system.
Choose a Method to Contact Us
1
📧 Email Method
Send your vacation request details via email for convenient documentation and processing.
Email Usadmin@themonitoringcenter.com
2
📞 Phone Method
Call our Customer Service Representatives who will guide you through the process and update your account.
Call 1-866-247-4999Press Ext. 2 for Customer Service
⏰ Processing Time
We will make every effort to process your changes and/or contact you within one business day from submission. You will receive a confirmation email once your request has been processed.
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