Customer Support Request

Please select your request type and fill out the form below. We will make every effort to contact you within 48 hours of submission.

Important: For immediate assistance with technical issues, please call our Service Department at 1-866-247-4999 option 3 between 8:00am - 8:00pm EST Monday through Friday and 9:00am - 4:00pm EST Saturdays.

Request Type *

Your Information

Full Name *

Email Address *

Phone Number *

Format: 123-456-7890

Apt./Suite #

Address *

City *

State/Province *

Postal/Zip Code *

Billing Request Type

Please select the type of billing assistance you need:

Request E-Invoice

Other Billing Inquiry

Phone Provider Change

New Provider Name

Current Status:

I have already changed my phone provider

I need to discuss changing my phone provider

Important: Please test your alarm system after the phone provider change to ensure it's still communicating with our Monitoring Station. Learn how to test your system.

Moving Information

Please provide your new address details and service dates:

New Address

Apt./Suite #

New City

State/Province

Postal/Zip

New Phone Number

Stop Service Date (Current Address)

Congratulations on your move! We'll work with you to ensure no interruption in your alarm monitoring services during your transition.

Insurance Certificate Request

Please provide the following information if you'd like us to send the certificate directly to your insurance company:

Insurance Company Name

Leave blank if you want the certificate sent to you directly

Insurance Agent Name

Insurance Company Email

Insurance Company Phone

Comments / Details *

Contact Information

Customer Service: 1-866-247-4999
Technical Support: 1-866-247-4999 option 3
General Email: sales@themonitoringcenter.com

Business Hours:
Monday - Friday: 8:00am - 8:00pm EST
Saturday: 9:00am - 4:00pm EST