Existing Customers
Alarm System Technical Support
Our trained Service Support Team is at your service
- Monday to Friday 8:00am to 8:00pm EST
- Saturdays 9:00am to 4:00pm EST
- or submit your service request here
Insurance Certificate Request
If you require a copy of your Insurance Certificate
- Complete the Insurance Certificate request
- Easy to follow form
- Click submit
Alarm System Manuals
If you require a copy of your Alarm Systems Manual
- Locate your alarm system
- Download or Print a copy for your records
- Contact us for a copy via email
Test Alarm System
We recommend you test your alarm system monthly to ensure proper operation
- Confirm your alarm system is communicating anytime
- Follow our step by step instructions
- We are available 24/7 to assist
VoIP (Voice Over IP)
Understanding VoIP and your Alarm System
- Explaining possible issues
- Introducing alternatives
Our Referral Program
TMC values your referrals and has grown mainly through Word of Mouth ... one customer at a time!
- We award 2 months FREE for each referral
- It is our way of saying Thank you
- There are NO limitations
Vacation
Please DO advise us when you are going on Vacation
- Travel with no worries
- Advise of your departure and arrival dates
- Advise who to contact in case of an emergency
- Sit back and enjoy with peace of mind
I'm Moving
Congratulations on your move!!! Please DO contact us.
- We will assist in making your alarm transition smooth
- Your prepaid monitoring balance will move with you
- You must stop date your current location
- We will quote and schedule your new location
- Done ... one more thing to check off your busy list
- Good Luck with your move!
Changing my Phone Provider
Please do contact us before changing your home phone provider
- Our service team will...help with a smooth transition
- Confirm compatibility
- Discuss your options
- Discuss alternatives
- Or to advise
My Billing Inquiry
Our Accounting Department is at your service
- Monday to Friday 9:00am to 5:00pm EST
- Or submit your request here
General Inquiry/Comments
Please contact us 24/7 ...we are ALWAYS here to help
- By phone 1-866-247-4999
- By fax 1-866-829-3895
- By email sales@themonitoringcenter.com
- Or submit your request here
- Contact Us