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Browse FAQs
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| Q. | Does The Monitoring Center offer a product warranty? |
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Yes. As part of our TMC Guarantees, we offer a one-year limited Warranty on Parts and Labor for every system we install. |
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| Q. | Does TMC's Central Station ever go down? |
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No. TMC's Central Station is designed to provide uninterrupted service, 24-hours a day, 7-days a week. We are a ULC listed company which is one of the most recognized authorits in the security industry. Being ULC means that our Central Station must meet very stringent requirements. As a result, even in the case of regional power outages, TMC's Central Station is continuously up-and-running. Therefore, you can rest assured that if trouble strikes, we will be ready and able to respond. |
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| Q. | What happens if the power in my area goes out? |
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Each system we install comes with an independent battery backup power source, which immediately kicks in when a power outage occurs. Typically, an emergency battery has enough power to run for several hours, depending on the equipment manufacturer. When the power is restored, the battery immediately begins to recharge itself. Most systems have an auto-alert feature that sends a signal to our Central Station when the battery begins to run low. When we receive that signal, we will contact you to schedule a service appointment to replace the battery. |
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| Q. | How often should I test my alarm system? |
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It is recommended you test your alarm system once per month. You should fully test your alarm system including each window sensor, door contact and smoke detector to ensure that each component is functioning properly. |
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| Q. | What happens if I go on vacation or travel? |
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If you are planning on going on vacation or if you are planning on traveling, simply notify us of your date of departure and return. We will modify your
Emergency Response Procedures accordingly and be better prepared to respond in the event that an alarm is triggered while you are away. In addition, before you leave, make sure you have properly locked all of your doors and windows, turned off all of your appliances and activated your alarm system.
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